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Terms and Conditions

Thank you for visiting the buttonera website.

Listed below are the Terms and Conditions for use and apply to the use of and/or the purchase of products from this website at www.buttonera.com.

By accessing this website and/or placing an order you agree to accept these terms and conditions and that you consent to us contacting you or using your information as detailed in our privacy policy.

If you disagree with any part of these terms and conditions, please do not use our website.

Buttonera continually updates these terms and conditions and we therefore advise you to read them regularly.

1.      Introduction

This website is owned by and/or operated by or on behalf of BUTTONERA Limited
(“buttonera/we/us/our”). Registered in England and Wales. Registered office: 53
Cambridge Grove, Hammersmith, London W6 0LB.Registered number 7260442.
VAT Number: 993 2748 72.

Reference to ‘buyer’, “you” and/or “your” mean the purchaser buying the goods (“Product/Products/Goods”) from us subject to these Terms and Conditions.

If you have any questions regarding this website and/ or these terms and conditions, or in the unlikely event that you have any complaints about any products or services purchased by you from this website, please contact us at: info@buttonera.com.

2.     Scope
These Terms and Conditions, together with any other policies referred to in these Terms and Conditions (including any policies or documents to which a link is provided from these terms and conditions) (together “Terms”) apply to all orders submitted by you for products made available by us for purchase over this website. Please read these Terms carefully. Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

3.    Acceptance of orders
We must receive payment in full for the price of the products that you order prior to our acceptance of your order. Once payment in full has been received by us, we shall acknowledge receipt of your order by sending you an email to the email address that you provided in your order form. This does not constitute our acceptance of your order. Our acceptance of your order takes place when we dispatch the goods ordered unless we have previously notified you that we do not accept your order or you have cancelled your order in accordance with clause 4 ‘Ordering’ below. Our acceptance of your order brings into existence a legally binding contract between us. We do not accept orders from persons under the age of 18 or from persons who are unable or are not authorised to enter into legally binding contracts through this site. If you do not qualify to do so please do not use this website.


4.1     All orders for Products shall be deemed to be an offer by you to purchase Products pursuant to these Terms and are subject to acceptance by us. Buttonera may reserve the right not to accept your order if:
4.1.1     we have insufficient stock to deliver the Products you have requested or is no longer available;
4.1.2     we do not deliver to your area;
4.1.3     one or more of the items you ordered was priced incorrectly due to a typographical error or resulting from a fluctuation in the prices of precious metals or gems.

4.2     If we do not accept your order we will notify you by email or by telephone and we will credit your account with any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We shall not be obliged to offer any compensation for disappointment suffered.


5.1    The prices payable for the Products that you order are those set out in our website and include Value Added Tax (VAT) at the rate prevailing at the time of dispatch.
5.2        All our prices are in pounds sterling (GBP) and we will bill you in pounds sterling. If you purchase from outside the UK, currency fluctuations, credit card and bank charges may make a difference to the amount you are billed on your credit card or bank advice/statement.
5.3    You may be required to pay extra for delivery and occasionally it might not be possible for us to deliver to some locations.
5.4    Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown in the clause 6 ‘Delivery’ below

6.1    We will deliver the Products ordered by you to the address you provide us for delivery at the time you place your order. It is your responsibility to ensure that the delivery address you give is correct and accurate.
6.2     Products supplied within the UK will normally be delivered within 3-5 working days of acceptance of order and once full payment has been received and cleared.
6.2     If the item is not available, we will email you with the option to cancel the order if you decide you would rather not to wait.
6.3    We shall use its reasonable endeavours to meet any date agreed for delivery. In any event we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of  any failure to meet any estimated delivery date.
6.4    Delivery of the Products shall be made to your address as specified in the order. We shall make all arrangements necessary to take delivery of the Products whenever they are tendered for delivery.
6.5    Once we have dispatched the Products that you have ordered, you become the legal owner of the Products and they will be held by you at your risk and we will not be liable for any loss or damage to the Products howsoever caused. You are advised to take out appropriate insured cover.
6.6    If your order is returned to us because delivery could not be effected for whatever reason then you will be responsible for the costs of delivery and any additional redelivery costs.


7.1     If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

7.2     Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. Buttonera will not be liable for any breach by you of any such laws.


8.1     Buttonera reserves the right to adjust the price and specification of any item on the Website at its discretion and at any time.
8.2     Buttonera reserves the right to withdraw any goods from the Website at any time.
8.3     Buttonera shall not be liable to anyone for withdrawing any goods from the Website or for refusing to process an order.

9.1        We do not warrant that material on our website is appropriate, lawful or available for use outside the United Kingdom and access to our website from states where its contents may be illegal or unlawful is prohibited. If you access our website from outside the United Kingdom you do so at your own risk and you are responsible for compliance with local laws. 

9.2       If the Products we dispatch do not comply with your order or are damaged or defective or the quantity delivered is incorrect we shall have no liability to you unless you notify us by email or telephone of the problem within 7 working days from the date of delivery of the Products.
9.3        If you do not receive the Products within 7 working days from the date of your receipt of our acknowledgement of your order we shall have no liability whatsoever to you unless you notify us by email or telephone of non-delivery within 14 days of the date of our acknowledgement of your order. If you notify us of non-delivery in accordance with this clause our sole obligations will be at your election either:
9.3.1   to make good any shortage or non-delivery; or
9.3.2   to replace any Products that are damaged or defective; or
9.3.3   to refund to you the amount paid by you for the Products in whatever
way we choose. 

9.4        Save as provided by law we will not be liable to you for any consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out and our liability shall be limited to refund to you the price paid by you for the goods under clause 9.3.3 above. 

9.5        Notwithstanding the foregoing nothing in these terms is intended to limit any statutory rights you have as a consumer. 

9.6        We will not be held responsible for any delays once we have dispatched goods and they are in possession of the courier and/or Royal Mail.

10.1     It is your responsibility to inspect the Products immediately upon receipt and notify us by email within 7 working days if the Products are damaged or do not comply with these terms. If you fail to do so, you will be deemed to have accepted the Products.
10.2     Where a claim of defect or damage is made, you will pay for, and be responsible for, the return of the Products to us.
10.3     Images of the Products appearing on our website are for the purposes of representation only. You purchase the Products with the understanding that this is the case. We will not accept Products as faulty on the grounds of any differences in appearance to pictures of the Goods as featured on the website.
10.4     Where returned Products are deemed to be faulty, we reserve the right to seek the repair or replacement of Products from the Maker in place of offering a refund to you. As the Products are unique works of art, we will not deem faulty Products whose appearance has been altered due to the repair process or replacement Goods that differ in appearance to the original Products as purchased by you.
10.5     Where a repair or replacement is possible, we will be responsible for any costs including postage and insurance incurred by the Maker in replacing or repairing the Products.
10.6     Where repair or replacement by the Maker of Products is not possible, we shall be entitled to a full refund (including delivery costs) plus any return postal and insurance charges if the Products are deemed to be faulty.
10.7     Products must be returned by the Buyer at the Buyer’s expense and the Buyer is responsible for adequately insuring the Products during the return journey.
10.8     Products to be returned must clearly show the order number obtained from us on the package.
10.9     Where returned Products are found to be damaged due to the Buyer’s fault, the Buyer will be liable for the cost of remedying such damage.

In the event of any breach of these Terms by you the remedies of the Buyer shall be limited to damages which shall under no circumstances exceed the price of the goods and we shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatsoever.

You acknowledge and agree to be bound by the terms of our privacy policy which forms part of these Terms.

If any term or provision of these Terms is held invalid, illegal or unenforceable for any reason by any count of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms had been agreed with the invalid, illegal or unenforceable provision eliminated.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.

This website is operated and owned by BUTTONERA Limited. Permission is granted to electronically copy and to print in hard copy this web site for the sole purpose of placing an order with buttonera. All trademarks, product names and company names or logos herein are the property of their respective owners. No permission is given by us in respect of the use of any such intellectual property including brand names, photographs, product names, titles or copyrights and such use will constitute an infringement of the owners' rights.

If you have any questions about this website and/or this terms, please contact us at info@buttonera.com.

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